Rainmail Intranet Server

Support FAQ

1. My modem does not dial out
2. I cannot create any users
3. I cannot establish a connection with my ISP
4. When a client computer connects to a web site, it gets a "WWWOffle" error
5. We have a Windows NT domain network. We are not able to utilize the file server in "Rainmail Intranet Server"

My modem does not dial out

        If you were not able to dial out even before installing "Rainmail Intranet Server", it means that Linux is not able to find the modem. Please contact your OS vendor for support.

        If you were able to dial out before installing "Rainmail Intranet Server", but not able to do so now, the problem is with your modem's init string setting. "Rainmail Intranet Server" gets installed with a default modem initialization string of "ATZ". This should work in most cases, but there have been reports of modems not working with this setting.

        Please consult your modem manual and put in the  appropriate initialization string using the Rainmail Server configuration program. Here are the instructions for changing the modem initialization string.

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I cannot create any users

        Check if your license is invalid and if so, update it. Refer to the installation section for information on how to update your license.

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I cannot establish a connection with my ISP

        "Rainmail Intranet Server" connects to your ISP using PAP authentication by default. This authentication is widely used and accepted by a lot of ISPs. If you cannot connect to your ISP, check to see if your ISP can authenticate using PAP.

        If your ISP cannot authenticate using PAP, but uses a login process, use the configuration program to make "Rainmail Intranet Server" use the login process to connect to your ISP. For details, look at the ISP authentication section.

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When a client computer connects to a web site, it gets a "WWWOffle" error.

        This is not a problem with "Rainmail Intranet Server". When someone tries to access a web page from one of the client computers, the request is sent to the server which dials up your ISP. If your ISP is busy or unreachable even after multiple tries, the request times out and you get a "WWWOffle" error.

        Pressing "Reload" will make the browser process your request again.

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We have a Windows NT domain network. We are not able to utilize the file server in "Rainmail Intranet Server"

        If you want to use "Rainmail Intranet Server" as your file server, you will have to uncheck "Log on to Windows NT Domain" from your network settings.

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