Rainmail Lite Server

Support FAQ

1. My modem does not dial out
2. I cannot browse using the proxy server
3. I cannot establish a connection with my ISP
4. When a client computer connects to a web site, it gets a "WWWOffle" error

My modem does not dial out

        If you were not able to dial out even before installing "Rainmail Lite Server", it means that Linux is not able to find the modem. Please contact your OS vendor for support.

        If you were able to dial out before installing "Rainmail Lite Server", but not able to do so now, the problem is with your modem's init string setting. "Rainmail Lite Server" gets installed with a default modem initialization string of "ATZ". This should work in most cases, but there have been reports of modems not working with this setting.

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I cannot browse using the proxy server

        Check if your license is invalid and if so, update it. Refer to the installation section for information on how to update your license.

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I cannot establish a connection with my ISP

        "Rainmail Lite Server" connects to your ISP using PAP authentication by default. This authentication is widely used and accepted by a lot of ISPs. If you cannot connect to your ISP, check to see if your ISP can authenticate using PAP.

        If your ISP cannot authenticate using PAP, but uses a login process, use the configuration program to make "Rainmail Lite Server" use the login process to connect to your ISP. For details, look at the ISP authentication section of "Users Guide".

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When a client computer connects to a web site, it gets a "WWWOffle" error.

        This is not a problem with "Rainmail Lite Server". When someone tries to access a web page from one of the client computers, the request is sent to the server which dials up your ISP. If your ISP is busy or unreachable even after multiple tries, the request times out and you get a "WWWOffle" error.

        Pressing "Reload" will make the browser process your request again.

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